Last updated: May 15, 2014.

This document explains the online privacy practices and policy of Kyo-ya Hotels and Resorts, LP (“Kyo-ya”), for the website at (the “Website”).

If you have not already done so, please click on the “Terms of Use” link at the bottom of this page to review the Terms of Use (the “Terms”) that govern your use of the Website and the services and products offered on this Website. This Privacy Policy is considered part of the Terms.

By using this Website, you consent to the collection and use of information in the manner described below.  This Privacy Policy explains what information we collect and how we use the information so we can continue to provide outstanding service and products to use.

Collecting Personal Information

Personal information is requested whenever you choose to use any of our services or order any of our products.

The type of personal information we request has to do specifically with the type of service you are using or product you are ordering. This Website does not knowingly collect personal information or data from children under the age of 13.  To register as a member of this Website and to purchase the services and products offered, you must be 18 years of age or over.

If you contact us by email (through a hyperlink on a webpage, or otherwise), then we naturally will have your e-mail address and name and any other information in your message. We will use this information only to reply to your message. We will not share your e-mail address with third parties, except as provided herein.

Non-Personal Data

In addition to personal information we also collect non-personally identifying data about visitors to this Website that helps us track their number and navigation through this Website. This data may include the website the visitor arrived from and departs to as well as the IP address of the computer being used to access this Website. While it may be possible to correlate this information with particular individuals, we do not do so. We use this data only in the aggregate, to show overall patterns for all visitors.

Information We Automatically Collect

Cookies and Invisible Gifs (also known as “Clear Gifs,” “Web Bugs” and “Tracker Gifs”)

Generally speaking, we use cookies and invisible gifs to track users of the service and this Website. For example, when you visit this Website, we assign you a unique user ID and store it on your computer in the form of a cookie (unless your browser’s cookie support has been disabled). Through the use of cookies, user IDs, and invisible gifs, we are able to optimize the performance and functionality of this Website, and to personalize this Website for you and present you with content and offers specific to your interests.

Disabling Cookies

If you are uncomfortable with the idea of your information being stored in cookies, we recommend disabling cookie support in your browser, though please understand this will limit the performance and functionality of this Website. Your browser documentation will provide specific procedures for disabling cookie support.

IP Address

We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer’s user ID.

Use and Sharing Personal Data

We are not in the business of selling data about our customers. Your personal information will not be rented, sold or shared with any third party, except as described in this Privacy Policy or as otherwise agreed by you. We may share personal data with the following third parties, in order to provide you with information, promotions, surveys, and updates that we think you might enjoy: Starwood-managed properties located in the State of Hawaii, Collections of Waikiki, and imaginate Group LLC.  Our primary goal in collecting your personal information is to provide you with a personalized, relevant, user-friendly experience on this Website and in connection with our services and products.  You may choose to opt out of receiving any communications from us or third parties.

From time to time, we may also engage the services of third parties to help us analyze use of this Website. These third parties will be contractually bound to use the personal data only according to this Privacy Policy. They are not authorized to send you any information about goods and services from other companies without your express permission.

Other Uses

We reserve the right to use aggregated, anonymous, non-personal data about our users as a group. We use such information for statistical analysis of user behavior, product development, content improvement and marketing, promotional and advertising purposes.  We may also make that aggregate non-personal information available to select third party partners.

We may transfer personal data to an affiliate or third party as part of a transfer of business assets. The data would continue to be covered by the promises in this Privacy Policy.

We may release personal data in order to comply with the law, enforce terms of use and other agreements, and protect customers and others.


The content and the software on this Website and the compilation thereof are each the property of Kyo-ya and/or its suppliers and are each protected by U.S. and international copyright laws. You may not remove any notices or credits posted on this Website, or any additional information contained along with any such notices and credits.

Kyo-ya, unless stated otherwise, is the content owner of any photographic material contained on this Website. You may not publish, distribute, extract, re-utilize or reproduce part or all of any such content in any material form (including photocopying or storing it in any medium by electronic means). Photographs are only for private, personal and noncommercial use. Photographs cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever. Kyo-ya reserves the right, at its sole discretion, to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs.


We use reasonable measures to safeguard personal data, including passwords, electronic firewalls, and encryption.

Kyo-ya endeavors to provide a secure website, but cannot guarantee the confidentiality of electronic communication. Transmissions to and from this Website are not encrypted, nor are email messages. Accordingly, you should carefully consider whether to submit sensitive information that you would not want made public, and should recognize that your use of this Website is solely at your own risk.

Accessing Your Data

If you would like to review the personal data collected through this Website, please contact Kyo-ya at 1-808-922-4222. If you inform us of outdated or inaccurate data, we will make a reasonable effort to correct it.


This Website may contain links to other websites. Kyo-ya is not responsible for their privacy practices, policies, or content.


We reserve the right to modify, amend, or change this Privacy Policy at any time. Kyo-ya may change the features and content of this Website. This Privacy Policy may change accordingly. If our practice of not collecting personal data changes, we will give you the option to have the data used solely for the purpose for which you provided it. You should periodically revisit this webpage to familiarize yourself with our current Privacy Policy. By visiting this Website, you agree to be bound by the then-current Privacy Policy.

Nothing in this Privacy Policy is intended to interfere with the ability of Kyo-ya to transfer all or part of its business or assets (including this Website, and any personal data collected under an applicable revised Privacy Policy) to an affiliate or independent third party, at any time, for any reason.

Claims and Comments

If you believe that Kyo-ya has acted inconsistently with this Privacy Policy, please contact us at the number below. We will respond to your concerns, and take remedial action, if appropriate. If you have questions or comments about this Privacy Policy or the practices of this Website, you may contact Kyo-ya at 1-808-922-4222.